Service & supply

At Zentveld’s we really aim to please you and send you your coffee order promptly!  We pride ourselves on efficiency and work out what is the best way to ensure you receive your goods on time. We despatch orders daily using a range of of freight options to ensure the best value and delivery service is provided to you on an individual basis. Fastway couriers, Australia Post and select freight companies for pallet orders are considered choices that we’ll quote for to make the best selection.

We profile roast for consistency on our much loved infrared Diedrich twice a week, vacuum packing and nitrogen flushing our ‘roaster fresh’ coffee into one way degassing valve bags. Thus locking in flavour and aroma for lasting freshness, ensuring our coffee is always ready with crema and espresso quality at peak performance, for weeks to come.

Our HACCP control systems ensure the traceability, consistency and quality of our products. We also ensure fast and prompt attention to any issues with professional and personal attention to satisfy all parties. We happily take on board any concerns you have in our desire for controlled and continuous system improvement and ensuring you have coffee you are  always proud of.

We offer expert technical advice and support to rectify coffee equipment issues as quickly as possible – either over the phone or in person where distance allows – holding stock of commonly requested spare parts to suit most espresso machines and grinders.

We are happy to provide quotes for sales, installation and set up of espresso machines and grinders. Please ask us!